Terms of Service

Overview

Welcome to Bilsavo®. This website is operated by Guangzhou Mumi Technology Co., Ltd. Throughout these Terms of Service, “we,” “us,” and “our” refer to Bilsavo® and its operating company.

We provide this website, including its content, products, shopping features, and services, subject to the terms, policies, and notices described below.

By visiting our website, purchasing home fragrances or decorative accessories, or using our services, you agree to these Terms of Service and any additional policies referenced on our website.

Please read these terms carefully before using our services. If you do not agree, please do not use our website.

New features and services introduced through our store will also be subject to these terms.

1. Eligibility and Acceptable Use

By using our website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction or are using the website with the appropriate consent of a parent or legal guardian.

You agree not to use our products or services for unlawful or unauthorized purposes.

You must comply with applicable laws, including intellectual property and copyright laws.

You must not transmit viruses, malware, or other harmful software through our website.

Violations of these terms may result in restricted or terminated access to our services.

2. General Conditions of Access

We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law.

Information submitted through the website may be processed through third-party networks and service providers to operate our store.

Payment information is handled through the relevant payment processing services and protected during transmission using appropriate security measures.

You may not reproduce, copy, distribute, resell, or commercially exploit any part of our website or services without prior written authorization.

Section headings are provided for convenience and do not affect the interpretation of these terms.

3. Website Information

We aim to provide accurate and helpful information about our home fragrances, decorative accessories, and services.

However, occasional errors, omissions, or outdated information may occur.

Product information, fragrance descriptions, material specifications, dimensions, and care instructions should be reviewed carefully before purchasing.

We may update website content to reflect changes in products, availability, or business operations.

If you have questions about a product, please contact our customer service team before placing an order.

Nothing in this section limits your statutory rights regarding inaccurate product descriptions or other protected consumer matters.

4. Pricing and Service Changes

Product prices, promotional offers, and availability may change from time to time.

We may update, modify, suspend, or discontinue website features or services when necessary.

Changes to prices will not normally affect an order that has already been accepted, except where correction or cancellation is permitted by applicable law.

We will make reasonable efforts to communicate significant changes affecting existing orders.

5. Products and Availability

Bilsavo® offers a selection of home fragrances and decorative products, including reed diffusers, scented candles, aroma diffusers, room sprays, ceramic vases, sculptures, decorative trays, and gift sets.

Certain products may be available exclusively through our online store and may have limited quantities.

We make reasonable efforts to display product images, colors, materials, dimensions, and fragrance descriptions accurately.

However, the appearance of colors and textures may vary slightly depending on your screen settings and lighting conditions.

Product availability, packaging, and specifications may change. Material changes affecting an order will be handled in accordance with applicable consumer laws and our published policies.

Returns and exchanges are subject to our Return & Refund Policy and applicable consumer rights.

We may limit purchase quantities or discontinue products when reasonably necessary.

6. Orders, Billing, and Account Details

We reserve the right to review, reject, or cancel orders where necessary, including suspected fraudulent transactions, inaccurate information, or unavailable products.

If an order is canceled after payment has been collected, we will issue the appropriate refund.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

Please ensure your email address and delivery information are correct so we can provide order confirmations and shipping updates.

For additional information about payment processing, please refer to our Payment & Security page.

For returns, refunds, and order cancellations, please review our Return & Refund Policy.

7. Optional Third-Party Tools

Our website may offer features or services provided by third-party companies.

These may include payment processing, shipment tracking, customer support, or other shopping-related tools.

Such services may be subject to the third party's own terms and privacy practices.

We encourage customers to review those terms before using external services.

We are not responsible for independent third-party services to the extent permitted by applicable law.

8. External Content and Links

Our website may contain links to external websites, services, or resources.

These third-party websites operate independently from Bilsavo®.

We do not control their content, policies, or business practices.

Please review the applicable terms and privacy policies before sharing information or completing transactions on external websites.

Any concerns regarding a third-party website should be directed to its operator.

Nothing in this section excludes responsibilities that cannot legally be excluded.

9. Feedback and Other Submissions

We welcome suggestions, product feedback, home fragrance preferences, and ideas that may help improve our collection and services.

By voluntarily submitting feedback, you confirm that you have the right to provide the material.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, and publish submitted content for legitimate business purposes, subject to applicable law and any separate agreements.

We may remove submissions containing unlawful, misleading, abusive, offensive, or infringing content.

You must not submit material that violates another person's copyright, trademark, privacy, or other legal rights.

Personal information included in submissions will be handled in accordance with our Privacy Policy.

10. Personal Information

Personal information provided through our store is handled in accordance with our Privacy Policy.

Please review that policy to understand how we collect, use, store, disclose, and protect personal information.

Where applicable, you may have rights to access, correct, delete, or otherwise control your personal information.

For privacy-related questions, please contact our customer support team.

11. Errors and Corrections

Occasionally, our website may contain inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping fees, estimated delivery times, or inventory availability.

We may correct these errors and update relevant information when necessary.

If an error affects an existing order, we will address it in accordance with applicable law and our published customer policies.

If your order cannot be fulfilled because of an error, we will notify you and arrange an appropriate solution, including a refund where required.

12. Prohibited Activities

You agree not to use our website or services to:

• Engage in illegal or fraudulent activities.

• Violate applicable laws or regulations.

• Infringe intellectual property rights.

• Harass, threaten, abuse, or discriminate against others.

• Submit false or misleading information.

• Upload viruses or harmful software.

• Collect personal information without authorization.

• Engage in spam, phishing, or unauthorized data collection.

• Attempt to bypass website security systems.

• Interfere with the operation of our website or services.

We may restrict or terminate access for violations of these conditions, subject to applicable law.

13. Warranties and Limits of Liability

We work to provide a reliable shopping experience and accurate information about our products.

However, we cannot guarantee that our website will always operate without interruptions, errors, or technical difficulties.

Temporary maintenance, network issues, and third-party service interruptions may affect website availability.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence, defective products, or other responsibilities that cannot legally be excluded or restricted.

Your statutory consumer rights remain unaffected.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify Bilsavo® and its operating company against reasonable third-party claims, losses, or expenses arising directly from:

• Your material breach of these Terms of Service.

• Your unlawful use of our website or services.

• Your infringement of another party's intellectual property or legal rights.

This provision does not apply where such claims arise from our own negligence, misconduct, or legal responsibilities.

15. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

An invalid provision will be interpreted or separated as necessary without affecting the enforceability of the remaining terms.

16. Ending the Agreement

These Terms of Service remain applicable while you use our website or services.

You may stop using our website at any time.

We may restrict or terminate access if you materially violate these terms or engage in unlawful activity.

Termination does not affect payment obligations, existing order rights, refund entitlements, or other responsibilities that arose before termination.

17. Complete Agreement and Interpretation

These Terms of Service, together with the policies referenced on our website, describe the conditions governing the use of Bilsavo® services.

Relevant policies may include:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Payment & Security

If we do not immediately enforce a provision, this does not mean we have permanently waived our rights.

These terms do not override mandatory consumer protections or other applicable legal requirements.

18. Governing Law

These Terms of Service are governed by the laws applicable to the operating business and relevant transactions, subject to mandatory consumer protection laws.

Where customers benefit from non-waivable legal protections in their place of residence, those protections will continue to apply.

Any disputes will be addressed in accordance with the applicable legal requirements and available dispute resolution procedures.

The specific governing law and jurisdiction provisions should be confirmed before publication.

19. Revisions to These Terms

The latest version of these Terms of Service will be available on this page.

We may update these terms to reflect changes in our products, services, business operations, or legal requirements.

Material changes will be communicated where required by law.

Updated terms will apply from their effective date, subject to applicable legal requirements.

Changes will not remove rights already established under accepted orders where those rights are protected by law.

20. Shipping and Return Charges

Shipping charges, if applicable, will be displayed during checkout before an order is confirmed.

For eligible returns, customers may be responsible for return shipping costs unless the product is defective, incorrect, or otherwise covered by applicable consumer protections.

We do not intend to charge a separate restocking fee for eligible returns.

Any original shipping charges and additional return-related costs will be handled in accordance with our Return & Refund Policy and applicable law.

Customers should contact our support team before sending products back to receive the correct return instructions.

21. Contact Information

If you have questions about these Terms of Service, please contact us.

Brand: Bilsavo®

Company Name: Guangzhou Mumi Technology Co., Ltd.

Registered Business Address: Room K17, Room 507, 5th Floor, No. 613 Guangzhou Avenue North, Tianhe District, Guangzhou, Guangdong Province, China